Delivery & Returns
This policy explains how delivery, cancellations and returns work at Promenade Wine & Spirits. It forms part of our Terms & Conditions.
1. Who delivers
Orders are delivered by Promenade's own authorized delivery staff, who are at least 21 years old.
2. Delivery area, fees and minimums
We deliver to select ZIP codes in Queens. The delivery fee and minimum order for your ZIP code, any convenience fee, and sales tax are shown at checkout before you place your order. Delivery times are estimates and may vary with weather, traffic and order volume.
3. ID is required at the door
- Someone 21 or older must be present to receive the order and show a valid, unexpired, physical government-issued photo ID. Digital or mobile IDs, and photos or copies of an ID, are not accepted.
- The person receiving the order must be the person who placed it.
- We never leave alcohol unattended and we cannot deliver to a person who appears intoxicated.
- If a valid physical ID cannot be shown, we will not hand over the order. It will be cancelled and returned to inventory.
4. Payment on delivery
If your order is paid by cash on delivery or Zelle, the amount due is shown on your order and is collected by the driver at the door. Cash and Zelle are currently available to eligible customers only.
5. Pre-orders
Out-of-stock items may be pre-ordered by the full case for delivery on or after the date shown at checkout (generally about one week). Pre-orders may be cancelled before they go out for delivery.
6. Cancelling an order
You can cancel an order yourself from My Account → Orders until we start preparing it. After that, please call us at (718) 898-3215 and we will do our best to help, but we cannot cancel an order that is out for delivery or already delivered. Any rewards points used on a cancelled order are returned.
7. Damaged, wrong or missing items
Please check your order when it arrives. If an item is damaged, defective, incorrect or missing, contact us within 24 hours of delivery (a photo helps). We will replace the item or refund it, at our discretion, once we have verified the problem.
8. Other returns
For safety and legal reasons we cannot accept returns of alcohol that has been opened, or returns because of a change of mind or taste, unless the item is defective. Unopened items in original condition may be accepted at our discretion.
9. Refunds
Approved refunds are returned using the original payment method where possible. Cash and Zelle refunds are arranged with the store.